Postingan
Overview
The Email
Setup icon is not displayed on the Home screen or the Email Setup application
is not found on the BlackBerry smartphone.
In some cases Email Setup is accessible but it fails to launch when
Internet Mail Account is clicked.
Cause
This issue
might be caused by one of the following:
- The Email Setup application is not installed on the BlackBerry smartphone.
- The appropriate Service Books are not present on the BlackBerry smartphone.
- The Email Setup icon may not appear when certain BlackBerry device themes are in use.
- The feature is not currently supported by the wireless service provider.
- The BlackBerry smartphone may not have a correct service plan.
Resolution
Cause 1
The Email Setup application is not installed on the BlackBerry smartphone.
Complete one of the below steps to reinstall the Email Setup application to the
BlackBerry smartphone.
Resolution 1
For
Windows Computer
Download and
install the latest version of the BlackBerry Desktop Software and BlackBerry
Device Software on a Windows computer. For more information, please see KB12532.
Once the
BlackBerry Desktop Software and BlackBerry Device Software have been installed,
use the Applications tab in BlackBerry Desktop Software to install the
Email Setup application. For instructions on installing applications with
BlackBerry Desktop Software, please refer to the user guide.
For Mac
Computer
Only the
BlackBerry Desktop Software is required for installing the Email Setup
application from a Macintosh computer.
Click here to download BlackBerry
Desktop Software for Mac.
Once
installed, refer to the user guide for instructions
on installing applications using BlackBerry Desktop Software for Mac.
Cause 2
The
appropriate Service Books are not present on the BlackBerry smartphone.
Resolution 2
Resend
Service Books to the BlackBerry smartphone. For instructions, see KB02830.
Cause 3
The Email
Setup icon may not appear when certain BlackBerry smartphone themes are in use.
Resolution 3
Change the
BlackBerry smartphone theme to BlackBerry Dimension - Icon. To change
the theme, complete the following steps:
- Open the Options menu.
- Click Theme.
- Select BB Dimension-Icon and click Activate.
- Once the Email Setup icon has been used, change back to the desired theme.
Note: If the T-Mobile Zen theme is
active, the email setup option will be accessible from the
T-Mobile browser.
Cause 4
The feature
is not currently supported by the wireless service provider.
Resolution 4
Consult with
the wireless service provider for the BlackBerry smartphone to confirm that they
support this feature.
Cause 5
The
BlackBerry smartphone may not have a correct service plan.
Resolution 5
Contact
Wireless Provider to verify that correct service plan is enabled for BlackBerry
Internet Service features
